Security Operations Manager

Security Operations Manager Baltimore, Maryland Position Type: Full Time Shift Type: Afternoon, Evening, Morning, Overnight Req ID: 2026-1596694 Work Days Available: Friday, Monday, Saturday, Sunday, Thursday, Tuesday, Wednesday Date posted: 05/19/2026 Apply Save Job Company Overview: Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Allied Universal is hiring an Operations Manager. The Operations Manager is a central leader in ensuring successful delivery of security services across assigned client sites. This role oversees frontline hiring, staffing, scheduling, training, and operational compliance while serving as a critical support and escalation point for employees and clients. The Operations Manager will champion high‑quality service, workforce stability, and operational consistency by proactively addressing performance concerns, maintaining contractual staffing levels, and building strong client relationships Why Join Allied Universal? Salary Range: $54,000 - $59,000 / year RESPONSIBILITIES: Selection and Placement Manage the selection and placement process for new security professionals, including first-line supervisors; design and implement career development and performance improvement plans; evaluate low-performing employees for replacement, upgrade or transferMake initial job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements; maintain and publish weekly Open Post List and actively manage job openings within division/branchSchedule and Workforce Management Create, modify and manage post schedules in WinTeam to ensure adequate coverage at all times; ensure schedules are properly maintained in WinTeam and are updated regularlyEnsure all positions are staffed according to contract requirements and effectively manage branch overtime through proper scheduling and staffing; maintain a qualified, sufficient pool of flex personnel for backfill of vacant positions as neededMaintain regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed. Review "No Hours Report" with branch Human Resource staff on a weekly basis, and disposition employees who are on "active" status with no hours, in accordance with company policies, ensuring no employees remain on "no hours" status beyond 3 weeksPayroll Management Receive weekly timesheets and update WinTeam schedules as necessary (verify such for self-scheduling accounts); run weekly payroll according to company procedures. Ensure records are properly maintained and updated to reduce payroll errors; resolve payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees, to minimize financial exposure for CompanyFollow all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracyProcess requests for final paychecks, anniversary bonuses and other pay related issues, and execute the distribution of such pay; act as a Company representative in such matters as unemployment hearings, workers' compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability mattersEmployee Relations Conduct disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner. Ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolutionInitiate termination procedures as needed for voluntary and involuntary separations; execute termination meetings as necessary and complete all follow up documentation according to company standardsMaintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution; ensure all hiring, counseling, disciplinary and termination procedures are executed in a consistent mannerEnsure a smooth running operation by enforcing post specific policies and procedures through proper communication and training; may utilize field training staff to assist in executing post-specific trainingQUALIFICATIONS (MUST HAVE): High School diploma or equivalentCurrent driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employmentMinimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industryWork experience in successfully building and developing teamsLeadership skills that foster teamwork, innovation, agility, client relations and achieving desired resultsAbility to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfactionProficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentationsDynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry eventsBasic understanding of financial principles, including budgeting and financial reporting; ability to interpret simple financial data and use it to support decision-makingPREFERRED QUALIFICATIONS (NICE TO HAVE): College degree in criminal justice, business administration, or a related fieldExperience managing a dispersed workforce in a multi-location operationLaw enforcement, military and/or contract or proprietary security services, or facility management experienceAmerican Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certificationPrevious payroll, billing and scheduling experienceAptitude with security systems; CCTV, Access Control, and badge administrationGraduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)BENEFITS: Medical, dental, vision, basic life, AD&D, retirement plan and disability insuranceEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. . Apply Save Job Similar Jobs Security Account Manager Maryland, United StatesView All Share This Job FacebookLinkedInXEmail Skills: Access Control, Accidental Death and Dismemberment (AD&D), Analysis Skills, Automation, Billing, Budget Reporting, Business Administration, Business Intelligence, Business Intelligence Software, CCTV, Career Development, Communication Skills, Computer Systems, Contract Management, Contract Requirements, Corporate Policies, Criminal Justice, Customer Relations, Decision Support, Disability Insurance, Disciplinary Action, Documentation, Driver's License, EMT-Paramedics, Facebook, Facilities Management, Finance, Financial Reporting, Firefighting, High School Diploma, Human Resources, Information Technology & Information Systems, Internet Application, Kronos Workforce Scheduler, Law Enforcement, Leadership, Legal, LinkedIn, Metrics, Microsoft Office, Military, Networking Events, Operations Management, Payroll Management, Performance Management, Problem Solving Skills, Procedure Development, Protective Services, Public Safety, Record Keeping, Sales Management, Schedule Development, Service Delivery, Staff Training, Team Lead/Manager, Team Player, Time Management, Worker's Compensation, Workforce Management About the Company: Allied Universal Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or www.AUS.com Company Size: 10,000 employees or more Industry: Security and Surveillance Founded: 2016 Website: http://www.aus.com/Careers